Privacy Policy
Capital Locksmith
Effective Date: February 2025 – By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
At Capital Locksmith, we highly value your privacy and are dedicated to ensuring the security of your personal data. This Privacy Policy provides an overview of the types of information we collect, how we use it, and the measures we take to protect it when you engage with our locksmith services.
1. Information We Collect
When you utilize our services, we may collect the following categories of information:
· Personal Information: Your name, phone number, email address, and physical address (home or business).
· Service Details: Information related to the locksmith services requested, such as lock type, security concerns, and service location.
· Billing Information: Payment details, including credit/debit card data and transaction history.
· Technical Data: Details such as IP address, device type, browser type, and interaction data when you visit our website.
· Communication Records: Any messages, feedback, or inquiries sent through our website, email, or phone interactions.
· Location Data: If enabled, we may collect location data to better serve emergency service requests.
2. How We Use Your Information
The information we collect is used to:
· Provide and enhance the quality of our locksmith services.
· Schedule, confirm, and complete service appointments efficiently.
· Communicate with you about appointments, service updates, and customer inquiries.
· Process transactions securely and maintain payment records.
· Improve our website’s functionality, user experience, and service offerings.
· Respond to customer feedback and continuously enhance our customer service.
· Ensure compliance with legal and regulatory obligations.
· Prevent fraudulent activities and unauthorized access.
· Personalize marketing efforts based on customer preferences and interactions.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. However, we may share your details in the following situations:
· Third-Party Service Providers: To facilitate service operations, such as payment processing, scheduling platforms, and customer service tools.
· Legal Obligations: If required by law, to comply with regulations, enforce our policies, or protect our rights and safety.
· Business Transactions: In the event of a company merger, acquisition, or asset sale, customer information may be transferred as part of the business assets.
· Security & Fraud Prevention: To prevent fraudulent transactions, unauthorized activities, or security breaches.
4. Data Security Measures
We take strong precautions to safeguard your personal information. These measures include:
· Encryption and secure payment processing for financial transactions.
· Regular system audits to identify and fix vulnerabilities.
· Restricted access to personal data, limited to authorized personnel only.
· Compliance with industry-standard security practices to mitigate risks.
5. Your Rights and Choices
You have the following rights regarding your personal information:
· Access & Updates: You can request access to or modifications of your stored personal data.
· Marketing Preferences: You may opt out of receiving promotional emails or messages at any time.
· Data Deletion Requests: You have the right to request the removal of your personal information, subject to legal and operational obligations.
· Cookie Preferences: You can modify your browser settings to control cookie usage and tracking technologies.
6. Use of Cookies & Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance user experience. These tools help us:
· Analyze website traffic and improve site performance.
· Customize content and service offerings based on user activity.
· Improve security and prevent fraudulent activities. You may choose to disable cookies in your browser settings, though this may impact certain website functionalities.
7. External Links and Third-Party Websites
Our website may include links to third-party sites for informational purposes. We are not responsible for their privacy policies or data handling practices, and we encourage users to review their terms before interacting with them.
8. Age Restrictions
Our website and services are intended for individuals aged 18 and above. By engaging with our services, you confirm that you meet this age requirement.
9. Policy Updates & Changes
We may periodically update this Privacy Policy to reflect new legal requirements, security enhancements, or operational changes. Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out to us:
Capital Locksmith
Email: capitallocksmithinc@gmail.com
Phone Number: (206) 590-4509